Refund policy
Store: VoyaCove Supply
Operated by: CAMEL TRAVEL SUPPLIES LLC
Effective date: September 21, 2026
Last updated: September 21, 2026
Overview
This Return and Refund Policy applies to purchases made from VoyaCove Supply at https://voyacovesupply.com. VoyaCove Supply is operated by CAMEL TRAVEL SUPPLIES LLC. We accept returns of defective and non-defective products under the terms below.
30-Day Return Window
You may request a return within 30 calendar days after the order is delivered. Contact Customer Care within this period and include your order number, the item you want to return, and the reason for the request.
Return Authorization and Mailing Deadline
All returns must be authorized before shipment. After authorization is issued, the item must be handed to the carrier within 14 calendar days. Contact Customer Care to receive a downloadable, printable prepaid return label and return instructions.
Condition of Returned Items
Both defective and non-defective items are eligible. Original packaging is not required. Please return the product reasonably complete, with its included components, and in a condition suitable for inspection. Damage caused by use beyond what is reasonably necessary to inspect the product may affect the available remedy to the extent permitted by law.
Return and Exchange Costs
CAMEL TRAVEL SUPPLIES LLC pays return shipping and exchange shipping. We do not charge a restocking fee. Use the prepaid label supplied by Customer Care so the return can be tracked.
Direct Exchanges
Direct exchanges are available. Tell Customer Care which replacement item you want. We will provide the return label and confirm the exchange. If the replacement is unavailable, we will offer a refund to the original payment method.
Defective, Damaged, or Incorrect Items
Contact us promptly with your order number and a clear description of the issue. Photos may be requested only when reasonably useful to confirm the problem. We will arrange a no-cost return, replacement, exchange, or refund.
Refund Timing
After the return is received and inspected, we will notify you of the decision. Approved refunds are processed to the original payment method within 5 business days. Your bank or payment provider may require an additional 3–10 business days to post the credit.
Cancellations and Order Changes
You may cancel an order before it ships. Address changes and other order modifications can also be handled only before shipment. Contact Customer Care immediately. If the order has already shipped, you may use the free return process after delivery.
How to Start
Email: support@voyacovesupply.com
Phone: +1 319-284-2455
Address: 4245 N 40th Ave, Phoenix, AZ 85019, United States
Customer Care hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays.